Support

Something not working, or just want to tell us what Duncan should do next? Write to us. A human reads every message and we aim to reply within one business day.

Common questions

A reminder didn't fire.

Open iOS Settings, find Duncan, and check that Notifications are allowed. Then open Duncan and check your quiet hours in Settings, since quiet hours always win over a nudge. If it still happens, email us with roughly when it should have gone off and we'll look at it.

Duncan didn't hear me, or the transcript came out wrong.

Speech to text runs on your device using Apple's speech recognition, so it needs Microphone and Speech Recognition permission in iOS Settings. Accuracy improves in a quieter room and with the phone closer to you. Your audio is never uploaded.

How do I manage or cancel my subscription?

Duncan Plus is billed through your Apple ID, so it's managed there rather than in the app. On your iPhone, open Settings, tap your name at the top, then Subscriptions, then Duncan. You can change plans or cancel from that screen. Cancelling stops the next renewal and you keep access until the end of the period you already paid for.

I paid but Duncan still shows the subscription card.

Open Duncan, go to Settings and tap Restore Purchases. That re-checks your Apple ID. If it doesn't clear within a minute, email us from the address on your Apple ID and we'll fix it on our side.

How do I delete my account and my data?

In Duncan, open Settings and choose Delete Account. That permanently removes your account and everything in it, including your reminders and notes. It cannot be undone. If you'd rather we do it, email us and we'll confirm once it's done.

Is Duncan a medical product?

No. Duncan is built with ADHD and overloaded attention in mind, but it is not a medical device. It does not diagnose or treat any condition.

Privacy

Your voice stays on your device. Full detail is in the privacy policy and the terms of use.